Cloud Operation and Support

Our services focus on end-to-end cloud adoption, i.e. manage or control the underlying cloud infrastructure including network, servers, operating systems, storage, or even individual application capabilities, with the possible exception of limited user-specific application configuration settings.

Services Offered

  • 24X7 monitoring & administration
  • Server, OS, Database management on cloud
  • Storage & backup management
  • User and security management
  • Automate administrative tasks
  • Consolidated SLA management and billing
  • Could billing analysis and reporting

Key Features

  • Software enrichment operations for event correlation, auto escalation, automated resolution, predictive analytics and  dashboarding, powered by AI/ML
  • A purpose-built cloud-agnostic hybrid solution, with focus on developer productivity and self-service, powered by Cloud Brokerage Platform
  • Proven cloud aggregation and management platform, built on a deep cloud services experience

Business Benefits

  • Cross-functional multi-level support team to enable faster response time –Lower MTTR
  • Key SMEs to provide direct support for critical events
  • Un-interrupted service delivery to ensure business continuity
  • Domain experts to lead and co-ordinate across the groups and manage OLAs
  • Unified ticket management and tracking system for all the incidents
  • Dashboards providing real-time information on a multi-cloud Infrastructure landscape

To know more about migration to Cloud, refer our Cloud Consulting and Cloud Migration services.

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